Returns & Exchanges
At Collector Store, we want you to be completely satisfied with your curated fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags. Our streamlined process ensures that returning or exchanging your premium apparel is as seamless as your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then attach it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing